WEBMETHODS

Dynamic Apps

Drive a positive customer experience by efficiently
orchestrating tasks and processes.

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Dynamic Apps Platform
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Amplify your workforce with mobile BPM
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BUILD BETTER BUSINESS APPS

Drive customer experience, while boosting operational speed and business agility

With the webMethods Dynamic Apps Platform, you can create powerful business applications based on orchestrated, managed and monitored end-to-end business processes and workflows to better engage with your customers, employees and partners. The platform will help you improve customer engagement, operational speed, visibility and agility while reducing costs and driving standardization. Our platform includes everything you need—technology, best practices and content—to get started and quickly deliver results.

What you can do with the platform

Create and run dynamic business applications
  • Rapidly create or change business applications, processes and workflows
  • Create applications that are as dynamic as your business
  • Improve collaboration between IT and business to speed up development time
Manage work
  • Effectively support any work scenario—from fully automated to dynamic work
  • Foster collaboration between different departments
  • Empower your workforce with mobile apps
Monitor business activity
  • Monitor business KPIs in real time
  • Gain real time alerts of exceptions and act on them immediately
  • Become aware of potential operational issues before they happen with predictive analytics

Key benefits

Improve customer experience Create applications to better engage with your customers. Simplify and speed up your customer facing processes to get them onboard faster and provide better service.
Increase operational efficiency Effectively support any work scenario—from fully automated to dynamic work. Eliminate manual tasks that are time consuming, error prone and costly. Consistently apply business rules and processes and continuously improve. Drive standardization in the organization to reduce costs.
Increase business agility and foster innovation Quickly respond to changing business conditions. Count on the agility you need to make business adjustments and develop new applications faster. Enable subject matter experts to easily change apps, forms, rules and workflows in a business user friendly way. Transform your business and IT via flexible business rules and process intelligence.
Gain real-time insights Monitor performance as processes execute. Take action based on insights gained through real time process analytics and dashboards.
Optimize process performance Identify bottlenecks to optimize workforce management. Give customers and business partners visibility into your business processes. See if processes are running as desired to uncover improvement opportunities. Measure productivity and predict what benefits you can expect next from process changes.
Improve quality Assure consistency and avoid manual errors. Get employees to follow the same optimized and standardized processes to reduce costs. Continuously improve your processes.

Capabilities

Dynamic business orchestration Run processes perfectly orchestrated, resulting in a transparent, efficient and adaptive process landscape for active error prevention and end-to-end visibility. Change processes “on the fly” including in-flight tasks, steps and sub-processes.
Case management

Create case management applications that streamline and automate enterprise service requests by providing:

  • Case assignment rules and queues
  • Activity streams for communications
  • Integrated task management
  • Pre-defined and dynamic process creation
  • Time tracking for case work
  • Case analytics and reporting
  • Integrated document and file attachments
Rules management Stakeholders in IT and business can define and change rules that drive processes “on the fly” without any development work.
Work management Improve how people interact with your processes via task management and collaboration capabilities. Manage business processes and tasks with role-based monitoring and social guidance. A customizable inbox enables you to view, act and collaborate on all assigned tasks. A recommendation engine for experts helps guide you in completing tasks faster and more effectively. Stay productive with web and native mobile app.
Closed loop analytics Dashboards in the business console provide visualizations for process and stage intrinsics that enable users to define KPIs and take immediate actions based on alerts from process milestones, goals and associated SLAs. Out-of-the-box actions (such as an escalation process) can be kicked off to address violations or breaches and can direct the users to the business console to collaborate on root-cause analysis.
Content integration Reuse any kind of unstructured content—documents, forms, memorandums and shipping papers—aligned with processes when creating your business applications.
Model-to-execute Use process models your business defines using ARIS as a starting point for process execution with webMethods Dynamic Apps. This aligns your corporate strategy with business processes and IT applications so that “structure follows strategy.”

Business needs

Improve customer experience
  • Create dynamic applications to better engage with your customers.
  • Simplify and speed up your customer facing processes to get them onboard faster and provide better service.
  • Easily adjust your apps to shifting customer expectations
Increase productivity and quality
  • Orchestrate and run processes to accelerate your business while driving down costs
  • Eliminate manual tasks to reduce error rates and increase efficiency
  • Ensure quality by executing consistently applied and optimized manual workflows
Improve process transparency
  • Manage the business based on complete, meaningful end-to-end KPIs, not just partial information
  • Gain insights through real-time process analytics, dashboards and alerting to identify bottlenecks and other issues as soon as they occur, so you can prevent downstream issues
  • Predict business impact of process changes to increase improvement success rates and adoption
Enable transformation and agility
  • Adjust to business environment changes with the ability to change processes and applications quickly
  • Use flexible business rules and operational intelligence to improve process efficiency and productivity
  • Run your business on a solid platform that maximizes agility, so that you can be known for your fast time-to-market

Products

webMethods BPM

Allows organizations to develop, execute and monitor enterprise-scale business solutions that combine process automation and workflow management capabilities. 
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webMethods AgileApps

Allows organizations to quickly respond to evolving customer and competitive requirements by enabling visual configuration of applications by developers and subject matter experts to create easily create case management applications.

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webMethods Business Rules Allows stakeholders to define and change rules that automate decisions and that can be changed easily at any time without development effort.
webMethods Optimize for Process Provides real-time monitoring, alerting and analytics for process KPIs.
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webMethods Mobile Designer Provides a quick and easy way to create native mobile applications based on webMethods BPM tasks and workflows.
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MashZone NextGen Business Analytics This self-service, real-time data visualization tool combines data from different applications to create dashboards, which can be displayed on any device.
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Model-to-Execute Aligns architecture, design and implementation of business solutions with ARIS and webMethods BPM.
More
webMethods Content Integration

Allows organizations to easily integrate unstructured content from various sources and to leverage it seamlessly in any business application. 
More

Content Service Platform Allows organizations to easily integrate unstructured content from various sources and to leverage it seamlessly in any business application. 
More
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TALK TO AN EXPERT

I’m Mirza Salihagic with Software AG’s webMethods product marketing team. Can your business benefit from BPM? Have an idea for a new product feature? Let’s talk!

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