GLOBAL SUPPORT SERVICES

Digital transformation software is here for your success!

Your success is our #1 priority at Software AG. That’s why our Global Support Services assure your success from Day One of using our software support services. Our support package—Enterprise Active Support—delivers the fastest, most agile and proactive support for your Digital Business Platform and mission-critical Adabas & Natural applications along your digital transformation journey.

Count on our team to:

Secure & accelerate your success

  • 24/7 phone support for ALL incidents
  • 24/7 access to Empower
  • Multi-regional support to assist your distributed development and operations teams
  • Unlimited Authorized Technical Contacts—local support experts around the globe—to open new incidents
  • One-to-one Meet the Experts sessions on topics like go-live planning and configuring & sizing your environment—register now

Guide your success

  • Best practices based on years of experience
  • Technical documents on topics like platform sizing and performance tuning and more
  • One-to-one Meet the Experts sessions on topics like: managing release cycles; security/server hardening; and using out-of-the-box templates and reporting—register now

Optimize your success

  • One-to-one Meet the Experts sessions on topics critical to optimizing your landscape and keeping your business responsive like:
    - Analyzing log files
    - Load balancing/high availability
    - Performance tuning—register now
  • One-to-one meetings with Software AG product management for product roadmap reviews—register now

Need help right now?

Go to our 24/7 Empower portal


To learn more about these services, read our fact sheet, contact your Software AG representative or email EnterprisePremiumSupport@softwareag.com.

NEED CUSTOMIZED SUPPORT?

Opt for Enterprise Premium Support Services

Because your business is unique, you can tailor your Software AG support experience. Software AG Enterprise Premium Support Services are fully customizable, allowing you to select options for a portfolio that best meets your unique business needs today and as your priorities change over time.

Customize your support package with these options:

Customer Success Managers

Simplify with one point of contact for your entire Software AG technical relationship. Your Customer Success Manager will be familiar with your specific solution environment to:

  • Engage with your staff regularly, proactively and reactively
  • Provide technical recommendations and advice
  • Prioritize, track and manage the resolution of your support incidents

Read the fact sheet

Designated Engineers

Build a long-term relationship with a technical expert. Your Designated Engineer’s technical expertise will complement and enhance that of your staff. The Designated Engineer will:

  • Centrally manage your support incidents
  • Provide technical expertise for your issues based on specific knowledge of your products and environment
  • Coordinate open incidents with relevant technicians

Read the fact sheet

After-Hours Business Support

Gain access to a designated Technical Engineer on weekends, holidays or business days between 5 p.m. and 8 a.m. on the next business day; ideal when you can use extra help.


Read the fact sheet

Customer Success Package

Purchase credits and then redeem them for Software AG support, consulting and training services. The Customer Success Package comes with a services catalog of the most critical and popular services for Software AG’s Digital Business Platform and Adabas & Natural products.


Learn more

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